Exponential-e is a leading UK-based managed service provider delivering IT services to enterprise customers across the UK and overseas. A critical part of Exponential-e’s offering is end-user desktop support, acting as the frontline interface between customers and IT services.
Delivering a world-class end-user experience, while maintaining cost efficiency and SLA performance, is essential to customer satisfaction and retention.
Infowave Solutions have been a trusted and preferred partner for Exponential-e since 2022. They have consistently supported us with skilled resources operating 24x7 across multiple service towers, playing an important role in maintaining service continuity and operational effectiveness for our customers.
What sets Infowave apart is the quality and reliability of their people. The resources they provide are capable, well trained in their respective areas and aligned with our processes and standards. They integrate well with our internal teams and operate as a genuine extension of Exponential-e, rather than a traditional offshore supplier.
We are very pleased with the partnership and have strong confidence in Infowave Solutions as a long-term partner. I would recommend Infowave Solutions to organisations looking for dependable, high quality offshore delivery across a range of business functions, including IT operations.
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Director of Engineering - Exponential-e Limited
Infowave Solutions have been a trusted people and delivery partner to Exponential-e for several years, supporting us with high-quality offshore resources across multiple service towers. From a people and operations perspective, the consistency and stability of the teams Infowave provide has been a key strength of the partnership.
Infowave place strong emphasis on recruitment quality, onboarding, and ongoing people management. Their resources are well-screened, appropriately skilled, and aligned to our ways of working, which has helped drive continuity, reduce attrition risk, and maintain service quality across long-running engagements.
Overall, Infowave Solutions operate as a mature, dependable partner rather than a traditional offshore supplier. We are very happy with the quality of service and would recommend them to organisations seeking a reliable, people-focused managed services partner.
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Group Director of Human Resources - Exponential-e Limited
